Refund policy
Return & Refund Policy
We want you to love your August Mae jewelry! If something isn’t perfect, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To start a return, please email hello@augustmae.com before sending anything back.
Items must be:
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Unworn and unused
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In original condition
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Returned with all packaging (tags, box, pouch)
Non-Returnable Items
For safety and custom reasons, we cannot accept returns on:
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Earrings
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Personalized or engraved jewelry
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Permanent jewelry
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Charm bar items
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Final sale items
Return Shipping
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Customers are responsible for return shipping costs
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If you received an incorrect or damaged item, we will cover the return shipping
Refunds
Refunds are issued to your original payment method within 15 business days of receiving and inspecting your return.
Please note:
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Original shipping fees are non-refundable
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Duties and taxes (if applicable) are non-refundable
Important Information
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We are not responsible for lost or damaged return shipments
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We are not responsible for packages lost due to incorrect shipping information entered at checkout