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Shipping policy

Shipping Policy

We’re excited for you to receive your August Mae jewelry! Here’s everything you need to know about our shipping process.

Processing Time

All orders are handmade and processed within 1–3 business days.
During holidays or high-volume periods, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Free shipping promotions (when available) will automatically apply at checkout.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking to update.

Delivery Issues

Once your package is marked “delivered” by the carrier, we are not responsible for:

  • Lost or stolen packages

  • Packages delivered to an incorrect address entered at checkout

For delivery concerns, please contact the shipping carrier directly.

Incorrect Addresses

If an incorrect address was entered at checkout, please email hello@augustmae.com as soon as possible.
We can only update addresses before your order ships.

International Shipping

If you ship internationally, duties and taxes may apply depending on your country’s customs policies. These fees are the responsibility of the customer.

Order Issues

Received the wrong item or something arrived damaged?
Email us at hello@augustmae.com, and we’ll take care of it right away.